Complying with statutory regulations and internal rules, and the principles laid down in our Code of Conduct and the Code of Conduct for Business Partners, has top priority at EuRent Autókölcsönző Kft. It is important to learn of potential employee or supplier misconduct and to put a stop to it. Based on Section 18 (1) of Act XXV of 2023 on complaints, public interest reports, and rules related to the reporting of abuses, our company has established a Whistleblower System. Pursuant to Section 19 (2) of the Act, we as emplyer, entrusted Volkswagen AG with the operation of the independent, impartial and confidential reporting system, and pursuant to Section 22 (4) of the Act, we, entrusted the investigation of the reports to the Porsche Holding Salzburg Investigation Office. Based on the principle of procedural fairness, the Whistleblower System guarantees the greatest possible protection for whistleblowers, persons implicated and employees contributing to the investigation of reported misconduct.
If your report concerns potential serious violations with regards to human rights and environment by suppliers, the Investigation Office will inform the responsible departments, who will process the issue accordingly.
Making a report to our Whistleblower System
The Whistleblower System offers various channels to report potential employee and supplier misconduct that allow a swift review and reaction by our company if necessary. Reports can can be made 24/7 in every language.
In Person – book appointment via email prior to visit
Investigation Office, Post Box 1717
External points of contact
Online reporting channel
How do we process your report?
The qualified and experienced colleagues at the Investigation Office examine every report for potential misconduct by a Volkswagen Group employee thoroughly and follow it up systematically. First, you will get a confirmation of receipt. The Investigation Office then assesses your report. This includes gathering facts particularly from the whistleblower. Only if this initial evaluation shows grounds for suspicion of a violation an investigation by a dedicated Investigating Unit will be started. Afterwards, the results of the investigation will be assessed by the Investigation Office and appropriate measures will be recommended.
Information about the status and the outcome of the procedure will be given to you without undue delay. Potential violations of the Code of Conduct for Business Partners by suppliers, including serious risks and violations of human rights and environment by direct and indirect suppliers, can also be reported to the Investigation Office -as well as reports requiring otherwise immediate action. The Investigation Office will inform the responsible departments, who will process the issue accordingly. This particularly includes taking the necessary measures to minimize or end violations and/or risks.
Separate Whistleblower Systems established by individual state bodies (external reporting channels)
Based on the law, the following state bodies establish separate whistleblower systems:
a) the Directorate General for Auditing European Grants,
b) the Economic Competition Office,
c) the Integrity Authority,
d) the Public Procurement Authority,
e) the Hungarian Energy and Utilities Regulatory Office,
f) the Hungarian National Bank,
g) the National Data Protection and Freedom of Information Authority,
h) the National Media and Communications Authority,
i) the National Atomic Energy Office and
j) the Supervisory Authority of Regulated Activities.
By decree of the Government, the Government or a member of the Government may appoint a body under its control or supervision to establish a separate whistleblower system. In the separate whistleblower system, anyone can report information about illegal or presumed illegal acts or omissions, as well as other abuses.
Further information on this procedure is available on the websites of the above state bodies.
Do you have further questions?
Please direct questions or suggestions for improvement concerning the Whistleblower System to the Investigation Office.
Furthermore, our local Compliance Officer can also be adressed in all matters of the Whistleblower System via firstname.lastname@example.org
Do you have any concern or feedback regarding a product or service?
If you have any questions or inquiries regarding products, your, feedback or complaints about services or our business partners please contact our Customer Care Contact via email@example.com
We kindly ask for your understanding that the Whistleblower System unfortunately cannot process customer complaints.